Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains what we do with your personal data in order to provide the services offered on the website and our virtual classroom (the “Platform”), such as the sale and subscription to courses, the creation of your profile, the ability to offer jobs and apply for them, communications, etc. (the “Services”). This policy also explains the data we may collect when you visit the Platform.

In accordance with applicable data legislation, please note the following:

If you live in a member country of the European Economic Area, this Privacy Policy and how your data is processed will be governed by the General Data Protection Regulation, or Regulation [EU] 2016/679 (“GDPR”).

If you live in a country that is not part of the European Economic Area, the processing of your personal data will be regulated by the privacy and data protection laws of Brazil.

The company responsible for the personal data is Centro de Estudos Vive Sano Ltda., with fiscal address at Rua Caucaia, CEP 04147100, São Paulo, São Paulo- Brazil (Vive Sano) (“We” or “Data Controller”). You can contact the representative of the Data Controller by sending an e-mail to: [email protected]

If you do not provide the information indicated as mandatory, we may not be able to process your user registration or provide you with the use of some Services that are available on the Platform.

In order to register and browse the Platform, you must be over the age of 16. Vive Sano may use your personal information to verify your age and ensure compliance with this restriction.

2. Legal basis for the processing of personal data

The collection and processing of your personal data is mainly based on the contractual and non-contractual relationship you have with us.

When we send you newsletters and services or when we use the e-mail address you have provided to contact you individually or to recognize you when you visit our website again, we do so with informed consent.

The way we process information collected by our cookies is based on the informed consent you have given us, in accordance with applicable law.

3. Personal information we collect

To register on the Platform and identify yourself, we will ask for your e-mail address and your date of birth and other personal and professional data.

To create your profile on the Platform, you can include personal information such as country or city where you reside, a photo, your first and last name, your training, your professional experience and any other information you want to share in your profile. The profile information helps you make the most of our Services, such as being able to find other professionals and discover business opportunities or projects in which you are interested. However, if you do not want this information to be public, it will be enough not to fill in your profile or delete the information you have provided.

To purchase or subscribe to our courses, we will ask for your credit or debit card information, including the validity date and CVV code. If you wish to pay through PayPal, we will ask for the e-mail address associated with your account. If you want to pay with cash, voucher, or digital wallets, you will be redirected to the payment platform. If you request an invoice, we will ask for your billing details if necessary.

When you visit or use our Services, we record data such as how often you use, the date and time you access, when you view or click on specific content, your course preferences, the projects you share, or the content you post. We use that information when you log in and when you read our e-mails, and we use internet protocol (“IP”) addresses to identify you and record your use of the Platform.

We do not make decisions based on profiles, beyond the personalization of advertising and for the legitimate prevention of internet fraud.

We obtain information through other platforms, for example, when you register through Facebook or similar platforms. This could include personal text or images that are available on an external website.

4. Purpose of processing

Vive Sano, as Data Controller, will process your personal data for the following purposes:

  1. Manage your registration as a Platform user, to identify you and give you access to the Services that are available to registered users.

  2. The development, performance and execution of the contract for the provision of services such as sales or the subscription to Vive Sano’s courses or any other contract we may have on the Platform. You must take into account that:

You expressly authorize us to process the data required for activation and payment process. Card security codes (CVV or CVC) will only be used to process the current purchase as part of your payment information and will not be stored or processed at a later date. Consent to the activation of this resource allows your data to be filled in automatically on future purchases, so you won’t have to re-enter payment information each time you make a purchase. It is understood that the data entered will be valid and will be updated for future purchases. You can modify or delete your credit and debit cards or your PayPal account at any time through the payment method of the purchase form or through the payment method settings of your Vive Sano subscription. We store and disclose card information in accordance with international security and confidentiality standards for credit and debit cards. For security reasons, using this resource may require changes to your password. Remember that the security of the Platform also depends on the correct use and storage of confidential passwords.

  1. Recommend academic offers that match your profile.

  2. Contact you by e-mail to update you and inform you about contracted resources, products, or services, including security updates for the Platform, whenever necessary and reasonable.

  3. Respond to requests or inquiries you make through the customer service channels available on our Platform.

  4. We also use your information to generate global non-identifiable data. For example, to generate statistics about our users, their jobs or areas of expertise, the number of impacts or clicks on a given course or project, or their demographics.

5. Options

The provision of Vive Sano’s Service may involve the use of your personal data, with your express consent, to send you personalized advertising related to our products and services, through e-mails or other means of electronic communication, sent by us or by external collaborators. To improve our services, please note that personal information related to purchases, interests and preferences may be used by Vive Sano for analytical purposes, user profile characterization, marketing studies, quality surveys and to improve interaction with our customers.

If you do not wish to receive this type of communications that we send by e-mail, go to the “Notifications” section, under “Edit Profile”, to manage your preferences.

You can also cancel your notifications by following the instructions on each notification you receive.

6. Data retention period

We will retain your personal data as long as we have a valid institute-student relationship and, after that validity, for the period determined by the obligations arising from the processing of the data or as established by law.

7. Recipients of the data

To meet the objectives set out in this Privacy Policy, we will never provide or disclose your personal data to third parties.

8. Data protection rights

As Data Controller, we are committed to respecting the confidential nature of your personal data and guarantee the full exercise of these rights. At any time, you can exercise the following rights:

  1. Right to access. You have the right to confirm whether we are processing your personal data and, if we are, you have the right to obtain a copy of the data and information related to the processing.

  2. Right to modify. You have the right to correct errors, to modify incomplete or erroneous data and to guarantee the authenticity of the information processed.

  3. Right to delete. You have the right to request the deletion of your personal data without undue delay, in the event that it has been processed incorrectly or if the purpose for which it has been processed or collected has ceased to exist.

  4. Right to limit processing. You have the right to request the suspension of the processing of your information if it is illegal or if the accuracy of the data is questioned.

  5. Right to object. You have the right to object to the processing of your data where it has been used for direct marketing purposes or where the processing must be terminated due to a personal problem, except where there is a legitimate interest or is necessary for the exercise or defense of actions.

  6. Right not to be subjected to personalized decisions. You have the right not to be subject to a decision based exclusively on the automatic processing of your data, including profiling, with binding or affecting legal effects, except where necessary for the performance of a contract, in accordance with the law, or if you have expressly authorized it.

In order to exercise these rights, send an e-mail to: [email protected] indicating your (i) identity with the full name and e-mail address used to register or make purchases in Vive Sano, an identification document to verify your identity and (ii) the right or rights you are exercising.

You can also visit the agency that oversees data protection in your country to register a complaint or request protection of your rights if you deem it necessary.

The exercise of such rights is free of charge, except when the claims are deliberately unfounded or excessive, in which case the subject will have to pay the costs of the process.

9. Information about cookies

We use third-party cookies, small files with information related to your navigation on this Platform, mainly to enable a better user experience.

10. Requirements

In compliance with the Privacy Shield Principles, Vive Sano is committed to resolving complaints regarding the collection or use of your personal information. Users in the European Union with inquiries or complaints regarding the Privacy Shield policy should contact Vive Sano first: [email protected]

11. Changes

We will update this Privacy Policy from time to time and in accordance with legal, regulatory or operational changes. We will notify you of these changes (including the effective date) as required by law.